Shipping damage is a problem you can prevent. Safeguard your tester from damage with custom fit packaging at a flat rate.

Our Ship it Safe program provides you with the customized packaging and peace of mind you need. We will provide you with the following:

  • Overnight shipment of a custom box and inserts made to fit your tester perfectly.
  • A detailed return packaging instruction sheet to ensure proper packaging.
  • A convenient, worry-free method to return your tester to us for a flat fee of $75.

The Ship It Safe program applies only to domestic U.S. customers. Improper packaging can result in shipping damage. Ikonix is not responsible for any damages that occur in transit. It is recommended that you insure the shipment through the shipping company, in the event shipping damage does occur.

Steps to Package Your Tester with Ship It Safe


Obtain an RMA Number. Submit an RMA online or Call Customer Support +1-847-367-4671.

Disconnect Interlock Connector and all accessories from the instrument before packaging to prevent damage. Do not include any accessories with your product when sending it in. Ikonix is not responsible for any lost accessories.

Open and inspect instrument box. Remove foam inserts. *Contact us to purchase new shipping material.

Line up divots in the foam inserts with the “feet” of the instrument. Fit the inserts over the front and rear panels.

Place the instrument with foam inserts in the box and ship to Ikonix USA
        28105 N. Keith Dr. Lake Forest, IL 60045

Mark the container “FRAGILE” to ensure proper handling.

Reference your RMA number in all shipping documents.