RMA Request

Attention! We currently have a 4-8 week turnaround time for Calibration & Service requests.

Standard RMA Terms & Conditions  i-icon

Standard RMA Terms & Conditions 

  1. We guarantee calibration and repair for all instruments that are in production, as well as instruments discontinued no longer than 5 years. Our ability to calibration and repair instruments discontinued greater than 5 years is dependent upon parts availability. We cannot support, calibrate or repair instruments discontinued greater than 10 years.
  2. Parts and Accessories are not applicable.
  3. Instruments that have been subjected to gross misuse, shipping, and customer damage, or have been discontinued for 5 years or more will require a service estimate process.
  4. Unless stated otherwise on the purchase order, all calibrated product come with a calibration recommendation interval of 1 year from the calibration date.
  5. For trade-in requests, please note billing information is only collected to match your instrument to your account.