Customer Happiness Promise

We aim to provide an amazing experience and quality testers that last a long time. If you’re not satisfied with your tester, return it within 45 days for a full refund. Calibrate annually with us, or one of our authorized partners, and we’ll extend your warranty an additional year for the service life of your tester, and at least five years after discontinuation. If it breaks during that time, we promise to fix it for free (unless abuse or excessive damage is present). When your power source reaches the end of its service life, we’ll responsibly recycle it and give you a discount on a replacement. Annual calibration and inspection must be made in each successive year starting one year after the original purchase date in order to remain eligible for extended warranty coverage beyond the standard warranty period (five years).

Ikonix USA recommends that your power source be calibrated on a twelve-month cycle. A return material authorization (RMA) must be obtained from Ikonix USA. To obtain an RMA please contact our Customer Support team at 1-847-367-4378 or visit https://www.arisafety.com/support/rma-request/.

*Annual calibration and inspection must be made in each successive year starting one year after the original purchase date in order to remain eligible for extended warranty coverage beyond the standard warranty period (five years).

5 Year Warranty

Your new tester is warranted to be free from defects in workmanship and material for a period of(5) years from date of shipment.
**5 year warranty is valid on any model purchased in 2021 or after.

1 Business Day Shipment Guarantee

We understand you don’t have time to waste. That’s why we ship every order from our warehouse within 1 business day, using standard ground shipping. If your tester ships late from our warehouse, we’ll pay the freight.

Ongoing Support

We work to provide the best service and support in the industry. With decades of industry experience we are the pros you can trust to help you be compliant to NRTL standards. We’ll work closely with you to help you achieve your goals. We’ve built a worldwide network of knowledgable partners, so you’re covered no matter where you are.