Our Policies

Warranty Policy

3YearWarranty

Standard Warranty Policy

Our 3 year standard warranty guarantees your instrument to be free from defects in workmanship for up to 3 years. Any non-factory repairs or modifications made to the instrument will void your warranty. Your warranty is non-transferable.

5 Year Warranty Extension Program*

Extend your instrument’s standard warranty for up to a total of 5 years when you return it to us for annual calibration and inspection each year. Annual calibration and inspection must be made in each successive year starting one year after the original purchase date. The only additional costs for this warranty extension are the calibration fees and shipping costs.

* offered only in North America

Delivery Policy

1 Day Shipping

All products are shipped from our factory within 1 business day, guaranteed. If you order ships late, we pay the freight.

2 Day Calibration Turnaround

Our expert technicians work exclusively with AR instruments and ship all calibrations within 2 business days.

3 Day Repair Turnaround

Repairs within 3 business days, guaranteed. If you instrument ships late, we pay the freight.

Terms & Conditions:
Domestic US shipment only. Large quantity orders will require additional shipping time. Service jobs other than Flat Rate Repair and Calibration will require additional turn-around time. Ground shipment only.

Customer Happiness Guarantee

If for ANY reason you're not completely satisfied with your experience, you can simply return your instrument within 45 days of purchase for a full refund.