Warranty Policy
Standard Warranty Policy
Our 3 year standard warranty guarantees your instrument to be free from defects in workmanship for up to 3 years. Any non-factory repairs or modifications made to the instrument will void your warranty. Your warranty is non-transferable.
5 Year Warranty Extension Program*
Extend your instrument’s standard warranty for up to a total of 5 years when you return it to us for annual calibration and inspection each year. Annual calibration and inspection must be made in each successive year starting one year after the original purchase date. The only additional costs for this warranty extension are the calibration fees and shipping costs.
* offered only in North America
Delivery Policy
1 Day Shipping
All products are shipped from our factory within 1 business day of our entering your order. You will receive email conformation when we’ve received your order. If you order ships late, we pay the freight.
10 Day Calibration Turnaround
Our expert technicians work exclusively with Associated Research instruments. We’ll calibrate your instrument within 10 business days of receiving it, or we’ll pay the freight.
10 Day Repair Turnaround
All repairs include a standard calibration. We’ll repair your instrument within 10 business days of receiving it, or we’ll pay the freight.
Terms & Conditions:
Domestic US shipment only. Large quantity orders will require additional shipping time. Service jobs other than Flat Rate Repair and Calibration will require additional turn-around time. Ground shipment only.
Customer Happiness Guarantee
If for ANY reason you’re not completely satisfied with your experience, you can simply return your instrument within 45 days of purchase for a full refund.
