Our customers are our top priority. We have committed ourselves as your partner throughout your products life cycle. We aim to provide an unrivaled customer experience along with quality products that last a long time.
Customer Happiness Promise
We aim to provide an amazing experience and quality testers that last a long time. If you’re not satisfied with your tester, return it within 45 days for a full refund. Calibrate annually with us, or one of our authorized partners, and we’ll extend your warranty an additional year for the service life of your tester, and at least five years after discontinuation. If it breaks during that time, we promise to fix it for free (unless abuse or excessive damage is present). When your tester reaches the end of its service life, we’ll responsibly recycle it and give you a discount on a replacement.*
Ikonix USA recommends that your power source be calibrated on a twelve-month cycle. A return material authorization (RMA) must be obtained from Ikonix USA. To obtain an RMA please contact our Customer Support team at 1-847-367-4378 or visit www.arisafety.com/support/rma-request/
*Annual calibration and inspection must be made in each successive year starting one year after the original purchase date in order to remain eligible for extended warranty coverage beyond the standard warranty period (five years).
5 Year Warranty
Your new tester is warranted to be free from defects in workmanship and material for a period of (5) years from date of shipment.**5 year warranty is valid on any model purchased in 2021 or after.
1 Business Day Shipment Guaranteed
We understand you don’t have time to waste. That’s why we ship every order from our warehouse within 1 business day, using standard ground shipping. If your tester ships late from our warehouse, we’ll pay the freight.
We work hard to provide the best service and support in the industry. With decades of industry experience, we take pride in assisting you in becoming compliant with NRTL standards. We’ll work closely with you to help you achieve your goals. We’ve built a worldwide network of knowledgeable partners, so you’re covered no matter where you are.Terms & Conditions:
Domestic US shipment only. Large quantity orders will require additional shipping time. Service jobs, other than Flat Rate Repair and Calibration, will require additional turn-around time. Ground shipment only.
If your tester has seen better days, it's time for you to trade-in and trade up! Our trade-in discount program is our way of saying thanks for choosing Associated Research. Send us your old tester and we’ll give you a credit toward your purchase. We even accept competitive models.**
|Tester Being Purchased||Discount of Purchase Price|
|Hypot®: 3805, 3865, 3870||$200|
**Our trade-in program is for North American customers only. You must purchase a new tester in order for the credit to apply. Trade-in credit is based on the replacement tester being purchased. Trade-in discounts cannot be combined with any other offer or discount promotion.
Trade-ins are never used for resale or repair – we ensure they're responsibly recycled.